Send the problem hair to the factory

1. Only receive wefted hair bundles and closure

2. Time estimated from the day picking hair up is 21 days

3. We support 100% shipping fee

Examine hair problems

1. If problems are our fault, make a refund/ask forr an exchange

2. If they are not our fault, return hair to customers

Step 3: Refund and exchange (2 options)

1. Make a refund of 100% in 3 to 5 days

2. Ask for an exchange or order new hair within 14 days of production

Customer service/Hotline: +84 96 515 09 61